Cross Current International Journal of Economics, Management and Media Studies
Measuring Tourist Satisfaction and Motivation: An Investigation on Visitors to Kuala Lumpur
Mohamad Taufiq Mohamad Noh, Samshul Amry Abdul Latif, Siti Salwa Md Sawari
DOI : 10.36344/ccijemms.2019.v01i03.001 | Cross Current Int J Econ Manag Media Stud, 2019; 1(3): 72-76
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Abstract: This paper attempts to investigate the tourist satisfaction. The focus of the study is Kuala Lumpur, a well-known tourist destination in Malaysia. Questionnaires were distributed to 420 tourists. Descriptive statistic, factor analysis and multiple regressions were run on the 405 useable data. The results indicate the highest mean score is 3.95 =for the tourist satisfaction. Tourist satisfaction is considered to be the key concept that drive the tourists to revisit certain place. Thus, the higher value for the tourist satisfaction could be a positive sign for the development. Besides that, for the satisfaction-restoration, based on all N=405, the mean value is 3.89. On the other hand, the lowest mean value is the satisfaction- connectedness with only 3.53 which represent that youth tourist found out that they felt less sense of belongings towards the destination. The study has several implications for researchers, tour planners, travel related companies, and also government agencies when delivering service for the potential customers.
Keywords: Tourism, tourist satisfaction, Motivation, Kuala Lumpur, Malaysia
Public Services Supply in China and the Subject Assessment of Citizens: A Theoretical Framework
DOI : 10.36344/ccijemms.2019.v01i03.002 | Cross Current Int J Econ Manag Media Stud, 2019; 1(3): 77-80
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Abstract: Sense of gain is social science concept with China characteristic, and it is an important criterion to judge the efficiency of governments. Sense of gain combined with actual income and subjective feelings, which can be divided into horizontal acquisition and vertical acquisition. From the perspective of public service, in order to lift citizens’ sense of gain, governments should meet the diversified public service needs of different social groups, and responds to the general public in time. At present, our public services have obvious insufficient investment, mismatch between supply and demand, and unbalanced development between urban and rural areas. It is necessary to reform the supply side of public services, increase investment, promote equalization, and improve the horizontal acquisition of the masses, establish a precise supply mechanism and response mechanism for public services.
Keywords: public service; sense of gain; government investment.
Discrimination, Social Exclusion and Persisting Caste Inequalities in India
Sumayya S Naz, Vishwanatha
DOI : 10.36344/ccijemms.2019.v01i03.003 | Cross Current Int J Econ Manag Media Stud, 2019; 1(3): 81-86
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Abstract: This paper makes an attempt to understand the persisting caste inequalities in India. The Scheduled Caste (Dalits) population in India is suffering from caste discrimination that excludes them from the access to resources, goods, capital and prevents them fully or partially from the participation of main stream activities in the society. The persisting poverty, denial of rights, low human development status are examined in the context of “Social Exclusion” frame work in this paper. The study is based on both published and unpublished literature and data with specific focus on concepts of discrimination and social exclusion in the Indian context.
Keywords: Discrimination, Persisting Caste, Inequalities